Services

Deliver Quality And Comprehensive IT Support Service.

Core Support Services

Phone Support

Remotely access and control the end user's device, and immediately handle the user's IT problems.

Remote Support

Remotely access and control the end user's device, and immediately handle the user's IT problems.

Emergency Onsite Support

Arrange for immediate door-to-door solution to customer's urgent IT problems.

Through my professional knowledge and service quality, I provide customers with I.T. technical support and maintenance services. Improve and maintain customer operational efficiency.

  • Regular Monthly Inspection
  • IT Consultancy Service
  • Proactive Monitoring
  • Server And Network Technical Support
  • Software And Hardware Upgrades

Working Process

01.

Consultation

Taking ownership of customer issues reported and seeing problems through to resolution.

02.

Logging

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

03.

Strategy

Following standard procedures for proper escalation of unresolved issues to the appropriate resolution.

04.

Solutions

Updating self-help documents so customers can try to fix problems themselves.